Introducing IP-PBX for SME Business

Suilah.com publishes new presentation of VoIP for Business - An Introduction of IP Telephony Technology for Geo-distributed Multi-site Businesses:

Help companies migrating the use of business telephony technology from the traditional TDM-based PBX to the packet-switched SIP-based IP-PBX.

多據點型態的企業在認識到 VoIP 技術後，她們之間只有『淘汰舊技術、採用 VoIP 規劃的進度差異』。這樣的技術當然優先推薦給您。 

由於 IP 分機之間 (全球不論遠近、不論在企業的任一分支處所) 都可『以簡碼一次撥號即直通』，且通話費全免；又，在不同地區辦公室的同事之間要通電話不再須要『層層轉接、用市話 call-out 又再 call-in 到遠端處所』的，團隊之間的電話溝通效率隨即提高。 

另一方面，一般多據點型態的企業在導入 IP-PBX 網路電話總機來建置其跨區域的企業內部分機系統後，市話帳單金額可以比先前使用 TDM 技術的傳統 PBX 電話總機時候減少 30% ~ 40%，想當有感覺。 

在很多的職場裡、在很多很多的時候，辦公桌上的分機電話仍然是最方便、最高效率的遠距團隊溝通工具。電話仍然是工作上重要的工具，比『文字即時簡訊 app』等免費的時髦通信玩具來得有效率。 

讓我們一起來實現：讓『跟在台南、台中、台北的同事講話就像是跟在高雄公司裡隔壁部門的同事講話一樣清楚、方便。』 

其實我們已經做得到讓從 Kaohsiung 到 Osaka, Tokyo, Busan, Seoul, San Francisco, Boston, New York, London, Munich, Istanbul, Dubai, Tehran, Mumbai,... 的電話就像跟高雄 - 鳳山 / 屏東的電話一樣迅速清晰穩定。 

IP 電話、IP-PBX 的花樣還有很多，實在一言難盡。歡迎來電洽詢、吩咐，一同分析、規劃適合您的企業 VoIP 方案。

Suilah, that's it.

Related stories:

• How to make call from your web to your phone?

• Built for Your Multi-site Business Telephony

• IP Telephony vs. Instant Messaging

• Why Unified Communications?

• Phone Security

Avaya - Collaboration for Dummies

Avaya has just published their ebook the Collaboration for Dummies on Slideshare:

Avaya's Collaboration for Dummies shared on Slideshare.net

Suilah, that's it.

Related story: Why Unified Communications?

Supplement: Avaya's Small Business Unified Communications for Dummies on Slideshare.net. And, up-to-date, Avaya's SIP Communications for Dummies on Slideshare.net, again.

Microsoft comes into UC market, too!

IT / software giant Microsoft comes in to take part in the Unified Communications (UC / 整合通信 / 整合通訊) market, too! The Microsoft Lync 2013 is its latest version of UC platform. You can learn more about Lync Server on Wikipedia.org or on Microsoft corporate website.

Traditional business communication environment originally consisted of plain telephony and fax services only. The market demand was fulfilled by telecom equipment vendors. Since wide adoption of mobile phone and smartphone uses, and change of communication behavior, people started to demand for a more effective and convenient communication system with multimedia, multichannel and mobility support. So, telecom gets to include and implement IT features in the new business communication system. And IT players get the opportunities to take part as well. Telecom and IT merges as ICT.

There is an online ebook regarding this subject for you to study further. That is,

• Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age, authored by Daniel Jonathan Valik.

You can download the ebook from here.

If your current business does not require implementing an UC platform as comprehensive and sophisticated as Microsoft Lync, you may look for some other compact corporate VoIP solutions like Suilah IP-PBX systems. Suilah VoIP solutions focus and fit specially on small and medium sizes enterprises communications. We can provide technical planning consultancy, system implement services and necessary equipment to companies in Taiwan (屏東, 高雄, 台南) and the world.

Suilah, that's it.

Related posts:

• IP Telephony vs. Instant Messaging

• Why Unified Communications?

• How to make call from your web to your phone?

• Phone Security

• Built for Your Multi-site Business Telephony

Why Unified Communications?

What's the next telecom strategy to look after deploying VoIP telephony throughout your enterprises? Probably you can consider to go Unified Communications (UC / 整合通信) next. What is Unified Communications?

Referring to the first paragraph of the descriptions on Wikipedia.org, Unified Communications (UC / 整合通信) is

The integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.

By the definition above, UC system consists of not only the well-known VoIP telephony features, but also other forms of communications via different media. That makes UC a much more sophisticated case to plan and design before deployment. And hardly to find an individual vendor who provides everything required in a planned UC system. A list of Unified Communications companies you can look up on Wikipedia.org.

So, why bother to adopt UC into your business telecommunication systems? This is proposed to achieve a better communication efficiency and a greater team collaboration capability with a higher degree of workforce mobility.

Telephone is simple, direct and good to use. But, according to statistics research findings, there are early 2 in every 3 calls go into voicemail, and worse, nearly 2 in every 3 returned calls also go into voicemail or unanswered. Then we use other means of communications like email, voicemail and instant messaging to try delivering our message while telephone call is temporarily ineffective or unreachable.

To simplify interface and make ease of using so many different forms of communication media, that is what UC comes in for.

In addition to frequent-in-use voice telephony, UC usually includes other communication media or features like:

• Presence / online status
• Instant messaging
• Conferencing with audio, video and/or web
• Unified messaging

Suilah we would like to introduce reliable VoIP / UC technology (IP 電話, 網路電話總機, 整合通信技術) and help making customized solutions specially for small and medium sizes enterprises (中小企業) in Taiwan (屏東, 高雄, 台南) and the world. Pushing business telecom toward an all-IP environment. Send your message for more discussion or cooperation.

Suilah, that's it.

Related posts:

• IP Telephony vs. Instant Messaging

• How to make call from your web to your phone?

• Phone Security

• Built for Your Multi-site Business Telephony

IP Telephony vs. Instant Messaging

Desktop instant messaging and mobile instant messaging (即時通信軟體, e.g. Google Talk, LINE, Skype, Whatsapp) are more and more widely adopted as a business telecommunication medium, as a result mainly driven by individual employees using consumer-grade free apps either on PCs or on their own mobile devices at work. However, telephone still plays a very important role of a more effective, more efficient, more reliable, and also more instant way of telecommunication which is a necessary for all businesses.

LINE logo - A popular social instant messaging app.

Those popular in-use social instant messaging apps send text, voice and even video over the Internet, so users can reach contacts out of their workplace conveniently, enjoying mobility and boundary-less communication at none of expenses. This is a significant advantage that instant messaging provides but traditional circuit-switched telephone technology (voice over "PSTN + PBX") doesn't.

Traditional circuit-switched telephone technology (voice over "PSTN + PBX") limits corporate internal telephony network within one premises (i.e. office / building in one geographic location) which does not meet today's needs for a more flexible, portable and secure business telecommunication technology.

Thanks to the use of VoIP technology, there comes a new sort of PBX which can send and receive calls over packet-switched IP networks (e.g. LAN, WAN, Internet) so corporate internal telephony services can be substantially or virtually extended beyond office boundaries. That is, IP-PBX (網路電話總機, IP 電話系統).

Compact multi-functional IP-phone and IP-PBX products from Suilah.com

Multinational enterprises have adopted to and implemented the use of VoIP technology for long time. It is already a well developed and matured technology with global adoption. Now we would like to introduce it to you and encourage you to adopt your traditional telephony to VoIP technology. You can build your own multi-site (多據點企業, 連鎖專櫃) corporate internal telephony network covering across the geography (跨縣市, 跨國際, 企業內線網路電話系統) by using the compact and powerful IP-PBX and IP-phone solutions from Suilah.com.

Suilah IP-PBX series are developed and designed in Taiwan and California, and well made in Taiwan. Our IP-PBX (網路電話總機, IP 電話系統) provides not only excellent voice quality and tons of powerful call features, but also first-class system stability and reliability. We have a promotional program specially focusing on small and medium enterprises (SME / 中小企業) in Taiwan. Contact us for more information.

Suilah, that's it.

Relevant posts:

• How to make call from your web to your phone?

• Phone Security

• Why Unified Communications?

• Built for Your Multi-site Business Telephony

Call from your web to your phone

Receiving global web calls right on your desk phone or mobile phone. Not necessary to be stick on your PC anymore.

Compact, robust, powerful and multi-functional IP-PBX and IP-phone from Suilah.com

Telephone call still plays as the most efficient and effective way of real-time interpersonal communication among various telecommunication technologies today, e.g. email, voicemail, fax, text messaging, etc. And, video phone call works even better than audio phone call does in communication effectiveness and message delivery.

Having a convenient and flexible telephony system to use is so important for companies in the competitive and fast-changing business environment. Adapting VoIP technology into your corporate telephone system is the first step to achieve the goal.

sipML5 global solution architecture

Take Suilah.com as an example, website visitors from anywhere around the world (wherever the Internet access is available) can click the green "call us" button on the right side of the webpage to make a free audio phone call to our Suilah staff. Just need to click the button again to disconnect after the phone talk. This feature is made possible by incorporating the "click-to-call" technology with our SIP-based IP PBX network system.

* Note - As of September, 2013, the click-to-call feature is available on our web version site only, unavailable on our mobile version website. Known and tested web browsers that support the feature are Google Chrome and Mozilla Firefox. Sorry, Apple's Mac OS X Safari browser seems not supporting yet.

This feature enables our esteemed domestic and overseas visitors and customers, and our staff in the field to enjoy high-quality voice communication from anywhere in the world at none of telephone charge on each.

Interested in this useful application? Call or send your message to Suilah, free!

Suilah? Yes, it is.

Related post:

• Phone Security
• Built for Your Multi-site Business Telephony

Reference for further reading:

Understanding what VoIP means - an abstract from the book "VoIP for Dummies."