What's the next telecom strategy to look after deploying VoIP telephony throughout your enterprises? Probably you can consider to go Unified Communications (UC / 整合通信) next. What is Unified Communications?
Referring to the first paragraph of the descriptions on Wikipedia.org, Unified Communications (UC / 整合通信) is
The integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.
By the definition above, UC system consists of not only the well-known VoIP telephony features, but also other forms of communications via different media. That makes UC a much more sophisticated case to plan and design before deployment. And hardly to find an individual vendor who provides everything required in a planned UC system. A list of Unified Communications companies you can look up on Wikipedia.org.
So, why bother to adopt UC into your business telecommunication systems? This is proposed to achieve a better communication efficiency and a greater team collaboration capability with a higher degree of workforce mobility.
Telephone is simple, direct and good to use. But, according to statistics research findings, there are early 2 in every 3 calls go into voicemail, and worse, nearly 2 in every 3 returned calls also go into voicemail or unanswered. Then we use other means of communications like email, voicemail and instant messaging to try delivering our message while telephone call is temporarily ineffective or unreachable.
To simplify interface and make ease of using so many different forms of communication media, that is what UC comes in for.
In addition to frequent-in-use voice telephony, UC usually includes other communication media or features like:
- Presence / online status
- Instant messaging
- Conferencing with audio, video and/or web
- Unified messaging
Suilah we would like to introduce reliable VoIP / UC technology (IP 電話, 網路電話總機, 整合通信技術) and help making customized solutions specially for small and medium sizes enterprises (中小企業) in Taiwan (屏東, 高雄, 台南) and the world. Pushing business telecom toward an all-IP environment. Send your message for more discussion or cooperation.
Suilah, that's it.
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